Privacy Policy

Policy Version Number LWPP03

Effective Date: 19th Oct. 2025

About Data Collection, Cookies, and Your Choices.

Throughout this privacy policy, the terms “this site” or “the site”, refers to this website. By continuing to use this site via a mobile application or web browser you acknowledge and agree to the terms outlined in this Privacy Policy.

Data Controller

The data controller of this website is Wallace Zammit, holder of VAT number MT 2952 0207 and registered address at 142 Hillside Court, FL 3, Triq Il-Markiz Giuseppe Scicluna, Naxxar, NXR 2061. Malta, Europe.

Scope of This Privacy Policy

This Privacy Policy applies to all information that is collected through this site; it does not apply to any information that may be collected by other software, mobile applications or websites linked from this site. You should therefore also review the privacy statements of other software, mobile applications or websites that have been linked from this site and which you choose to navigate to so that you understand how those other software, mobile applications or websites collect, use and share your information.

Collection of Information you provide us

We collect information you provide directly to us. For example we collect information when you make a purchase, fill out a form, leave a comment, request customer support or otherwise communicate with us. The types of information we may collect include your Name, Last Name and Email Address, Phone Number, Physical Address, and any other information you choose to provide.

Automatic Collection of Information

When you access or use this site, some information is automatically collected through our hosting infrastructure :

Statistical Information: We collect statistical data about website usage, including the number of visitors, page views, most visited pages, average number of pages viewed per visit, bandwidth usage, geographic traffic sources, browser types, operating systems, and referring websites.
Access Logs and Error Logs: We maintain access and error logs for security and troubleshooting. These logs include IP address information unless the visitor uses privacy tools or services that mask their IP. Logs are retained for a maximum of 30 days and are automatically deleted thereafter.
Purchase History: We track purchases made on this site for sales handling and fraud prevention. This information includes contact information, billing details, delivery details, and goods or services purchased, and other info as provided by the user during checkout. Purchase records may include the buyer’s IP address, which helps us block fake transactions or BIN attacks originating from specific IPs.

Use of Collected Information

We may use information about you for various purposes, including to:

Keep you informed with promotional offers, if you have opted in to receive such communications;
Improve the website experience and performance;
Support marketing and advertising efforts;
Provide you with the service or product you requested;
Process transactions and send you related information, including confirmations and receipts;
Send you technical notices, updates, security alerts, and administrative messages;
Respond to your comments, questions, and requests, and provide customer service;
Detect, investigate, and prevent fraudulent transactions and other illegal activities;
Retain your personal information to comply with legal obligations, prevent fraud, collect fees owed, resolve disputes, troubleshoot problems, enforce our Terms of Use, and take other lawful actions.

Sharing of Information

We may share information about you in the following circumstances:

With our current and future partners, service providers, and any hired sub-contractors who assist in operating the website or fulfilling requests made through it;
In connection with, or during negotiations of, any merger, sale of assets, financing, or acquisition of all or part of our business by another entity;
In response to lawful requests, such as those required by applicable legislation, regulation, or legal process;
If you request a delivery or shipping service: We will share your information with a courier or logistics company in order to have your order consigned;
If you opt in or subscribe to our newsletters: Your name, surname, and email address will be shared with our email marketing provider solely for the purpose of sending you communications you have agreed to receive.

Security of your Personal Information

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. We are aware of our responsibilities to protect the security, confidentiality and integrity of your information. Despite precautions, no physical or electronic security system is impenetrable. As a result, we cannot guarantee the security of our data, nor can we guarantee that the information you supply will always remain private.

Newsletter and Exclusive Offers Subscription

Our website uses Brevo (formerly known as Sendinblue) to manage newsletter subscriptions and deliver exclusive offers and marketing communications. Brevo is a service provided by Sendinblue SAS, headquartered in Paris, France.

Visitors can subscribe to our mailing list by clicking a link or button that opens an embedded Brevo sign-up form, where they can enter their email address. We use double opt-in confirmation to ensure that subscriptions are fully voluntary and verified — meaning you will only be added to our list after confirming your subscription via email.

Data Processed by Brevo

When you subscribe through our form, Brevo processes only the following information:

• Email address (as entered by the user)

• Timestamp and IP address at the time of subscription (for consent verification)

• Consent record confirming your opt-in

This data is used exclusively for sending newsletters, marketing updates, and exclusive promotional offers. No other personal data is collected, and your information is not shared, sold, or used for profiling or analytics.

Legal Basis

Your subscription and the processing of your email address are based on your consent under Article 6(1)(a) of the GDPR. You may withdraw your consent at any time by clicking the unsubscribe link found in the emails we send or by contacting us directly.

Data Storage and Retention

• Your subscription data is stored securely on Brevo’s servers located within the European Union (EU).

• We retain your email address only for as long as you remain subscribed.

• You can request the deletion or export of your data at any time by contacting us.

• A Data Processing Agreement (DPA) is in place with Brevo to ensure full GDPR compliance (Article 28).

Data Sharing and Third Parties

Brevo acts as our data processor, handling form
submissions and email delivery on our behalf. A Data Processing Agreement (DPA) is in place between us and Brevo,
ensuring compliance with Article 28 of the GDPR. Brevo does not use your data for its own purposes.

For more information about Brevo’s data protection practices, please refer to their privacy policy.

Website Hosting Environment

Our website is hosted by Hostinger International Ltd. (“Hostinger”), which provides the infrastructure and technical resources required to operate this site.
All personal data collected through our website is securely stored on Hostinger’s servers located within the European Union.

Hostinger implements appropriate technical and organizational measures in accordance with the General Data Protection Regulation (GDPR) to protect data against unauthorized access, disclosure, alteration, or destruction.

We remain the data controller for all personal data collected via this website. Hostinger acts solely as a data processor, providing hosting services under our instructions and in accordance with a Data Processing Agreement (DPA) pursuant to Article 28 of the GDPR.

Access to personal data is restricted to authorized personnel and limited to what is strictly necessary for hosting, maintenance, and security purposes.
Hostinger’s responsibilities are limited to providing the hosting infrastructure and do not extend to the content or services offered on this website.

For more information about Hostinger’s data protection practices, please refer to their privacy policy.

Website Performance and Caching

Our website uses the LiteSpeed Cache plugin to enhance performance, reliability, and security. The plugin is developed by LiteSpeed Technologies Inc. and operates within our hosting environment (Hostinger). LiteSpeed Cache temporarily stores copies of website content—such as pages, images, and files—to reduce loading times and improve the browsing experience.

Caching helps deliver web pages more efficiently by avoiding repetitive data processing each time a visitor accesses a page. This results in faster loading and reduced server resource usage.

This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary. We may use QUIC.cloud services to process & cache your data temporarily.Please see https://quic.cloud/privacy-policy/ for more details.

For more information about LiteSpeed Cache’s data protection practices, please refer to their privacy policy.

Type of Cookies We Use

Cookies are files that are placed on your computer, mobile device or any other device that you use to access this website or other websites that similarly use cookies. Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser. We use both session and persistent Cookies for the purposes set out below:

Hostinger Related Cookies

Hostinger International Ltd. (“Hostinger”) itself does not set cookies on this website visitors’ browsers, there maybe instances where essential technical cookies may be used by the hosting infrastructure to ensure the security and proper operation of the website, however these do not collect personal information for profiling or advertising. For more information, please refer to Hostinger’s privacy policy.

LiteSpeed Cache Related Cookies

LiteSpeed Cache may set small, temporary cookies to ensure visitors are served the correct cached version of the website. These cookies are strictly necessary for the website to function properly and do not store personal data.

Brevo Related Cookies

When interacting with forms or subscription popups, Brevo may set functional session cookies to ensure proper form submission and prevent spam or abuse.

Necessary / Essential Cookies

PHPSESSID

Type: Session Cookie
Why it’s Essential: Maintains user session state across page requests. Required for login persistence, cart functionality, and secure form submissions. Without it, dynamic features like checkout and account access may break.

woocommerce_cart_hash

Type: Session Cookie
Why it’s Essential: Tracks cart changes—without it, the cart wouldn’t update properly.

woocommerce_items_in_cart

Type: Session Cookie
Why it’s Essential: Tracks items in the cart to maintain cart state across pages.

wp_woocommerce_session_

Type: Persistent Cookie (expires after 2 days)
Why it’s Essential: Contains a unique code for each customer to retrieve cart data from the database.

elementor_popup_dismissed

Type: Persistent Cookie
Why it’s Essential: Set when the user closes the cookie notice popup. Prevents the popup from appearing again. Does not track or store personal data.

sg_security_session_id

Type: Session Cookie
Why it’s Essential: Set by SiteGround Security Optimizer to manage session security and prevent unauthorized access or brute-force attacks.

wordpress_test_cookie

Type: Session Cookie
Why it’s Essential: Checks whether cookies are enabled in the browser.

trustpayments_session_id

Type: Session Cookie
Why it’s Essential: Used to securely link the customer session with payment authorization. Required for fraud prevention, transaction integrity, and PCI compliance.

wbw_filter_session

Type: Session Cookie
Why it’s Essential: Stores filter selections temporarily to maintain product filtering across pages and AJAX reloads. Without it, filters may reset unexpectedly.

fibosearch_recent_searches

Type: Persistent Cookie
Why it’s Essential: Stores recent search terms locally to improve user experience and autocomplete relevance. Does not track personal data or behavior.

cf_clearance

Type: Persistent Cookie
Why it’s Essential: Set by Cloudflare Turnstile to verify that the visitor is human and not a bot. Ensures secure form submissions and protects against spam or abuse. Required for Brevo forms to function reliably within the popup.

brevo_session

Type: Session Cookie
Why it’s Essential: Used by Brevo (formerly Sendinblue) to manage form interactions and session continuity. Helps ensure that form data is processed correctly and securely.

litespeed_docref

Type: Session Cookie
Why it’s Essential: Used internally by LiteSpeed to improve cache hits and prevent cache bypass loops.

_lscache_vary

Type: Persistent Cookie
Why it’s Essential: Used by LiteSpeed Cache to determine the correct cached version of the website for each visitor (for example, logged-in vs. guest or mobile vs. desktop). This ensures visitors see the most appropriate and up-to-date version of each page.

Optional Cookies

There are no optional cookies used on this website, hence there is no option provided to enable / disable such type of cookies.

Your Choices

Erasing Account Information: If you wish to delete your account and account history, please email us. Note that we may retain certain information as required by law or for legitimate business purposes. We may also retain backup or archived copies of your information for a limited time, in accordance with our data retention policies.
Erasing Information Posted on this Website: If you wish to have any information you’ve submitted on this website deleted, please contact us.
Erasing Cookies: If you prefer to avoid the use of cookies on this website, you must first disable cookies in your browser settings and then delete any cookies stored by this site. Most browsers accept cookies by default, but you can configure them to remove or reject cookies. Please refer to your browser’s help function for detailed instructions. Instructions may vary depending on your browser or device. Disabling cookies may affect site functionality.
Opting Out from Promotional Communications: You may opt out of receiving promotional communications at any time by contacting us. If you opt out, we may still send you non-promotional messages related to your account or transactions.

3rd Party Technology: Embedded content, tools or modules from other websites

Pages on this website may include embedded content (e.g. Google Translate, Google Maps, YouTube Video, Vimeo Video, Facebook Content, Instagram Content, etc.). Embedded content or modules from other websites behaves in the exact same way as if the visitor had visited the other website. These websites may collect data about you such as your IP address, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Changes to this Privacy Policy

We reserves the right to modify or amend this Privacy Policy at any time by posting the amended Policy here. All amended terms take effect upon posting. Each time you use this site, the current version of the Privacy Policy will govern your use.

Contact Information

We welcome your comments regarding our policy. If you believe that we have not adhered to this policy, or if you have any questions please contact us on admin@lifewithpets.mt